Certificate in Digital Marketing

Certificate in Debt Collection

Certificate in Customer Service Management

Diploma in Computer and Secretarial

National Senior Certificate

Key Accounts Administrator

• Preparing reports.
• Manage operating licenses and warrants.
• Processing of claims.
• Maintaining updated records of invoices and receipts.
• Expand relationships with existing customers by continuously proposing solutions that meets their objectives.
• Process general administration functions.
• Maintain and update the status of accounts.

Customer Service Consultant

• Follow up regarding product or service issue.
• Account registration and updating account information.
• Assist with other administrative tasks.
• Providing excellent customer service and ensuring customer satisfaction.
• Gather and capture client information.
• Resolving any complaints and issues.
• Quick customer service.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Administrative Clerk

• Operating office equipment including; printers, copiers and fax machines.
• Processing orders and addressing complaints.
• Follow up on deliveries and appointments.
• Compile monthly and daily reports.
• Handling and resolving customer’s query.
• Maintaining creditors and debtors accounts.
• Ordering and receiving stock.

Cashier

• Used POS system to enter orders, process payments and issue receipts.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Greeted customers entering store and responded promptly to customer needs.

Certificate of appreciation for outstanding performance of the year

Certificate of recognition for superior customer service