Matric

Junior Administrator

Comply with all the rules and regulations, follow and uphold the company’s
policies. Attend and solved debtor’s payments queries. Trace and allocate
debtor’s missing payments. Ensure debtors are using correct details when
paying their accounts. Maintain a good working environment by attending to
inspection checklist. Answer phones and greet visitors. Collate and distribute
mail. Prepare communications, such as memos, emails, invoices, reports and
other correspondence. Write and edit documents from letters to reports and
instructional documents. Create and maintain filing systems, both electronic
and physical. Manage accounts and perform bookkeeping.

Performance Manager

Motivating and managing the office, making sure that
the office performs to company standard, send and respond to emails, collect
debts and also solve problems within the office. Monitor employee productivity
and provide constructive feedback and coaching. Set goals for performance
and deadlines in ways that comply with company’s plans and vision and
communicate to subordinates. Organize work-flow and ensure that employees
understand their duties or delegated tasks. Receive complaints and resolve
problems. Pass on information from upper management to employees and
vice versa. Hire and train new employees. Prepare and submit performance
reports. Decide on reward and promotion based on performance. Ensure
adherence to legal and company policies and procedures and undertake
disciplinary actions if the need arises. Develop efficient systems for collection
information on performance. Gathering and analyzing cross-functional
performance data. Presenting statistical performance analysis and recommending solutions. Lead, develop and inspires teams. Identify, report,
and resolve workplace or interpersonal barriers to performance. Setting
performance objectives and updating as necessary. Undertake training to
improve employees’ performance. Monitor work to identify issues and
track progress. Serve as a conduit between the call centre management and
agents. Take agents’ views and feedback on board, with an aim to set team
goals. Make sure agents keep company values, best practices and more in
mind.

Best employee